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We offer free shipping on every order, worldwide — no minimum spend, no exceptions. The price you see is the price you pay.
All orders are processed within 1–2 business days of being placed. Orders placed on weekends or UK bank holidays are processed the following business day.
Once your order has been dispatched, you will receive a confirmation email with your tracking number.
| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 6–10 business days |
| Europe | 8–14 business days |
| United States & Canada | 7–14 business days |
| Australia & New Zealand | 10–18 business days |
| Rest of World | 10–21 business days |
Delivery times are estimates and may vary due to customs processing, public holidays or carrier delays beyond our control.
Every order ships with full tracking. Once dispatched, you will receive an email with a tracking link so you can follow your parcel at every stage of its journey.
If you have not received your tracking information within 3 business days of placing your order, please contact us at .
Dermatiss ships internationally and your order may be subject to customs fees or import duties depending on your country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
We recommend checking your local customs regulations before ordering if you are unsure.
If your order has not arrived within the estimated timeframe, please allow 3 additional business days before contacting us, as delays can occasionally occur during customs processing.
If your parcel is confirmed lost by the carrier, we will reship your order or issue a full refund at no cost to you.
Please ensure your delivery address is correct at the time of placing your order. Dermatiss is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us at as quickly as possible and we will do our best to correct it before dispatch.
Email:
Response time: Within 24–48 hours, Monday to Friday
