Our 60-Day Money-Back Guarantee
We stand behind Dermatiss completely. If you are not fully satisfied with your purchase for any reason, you have 60 days from the date of delivery to request a full refund — no questions asked.
We believe skincare results take time, which is why we give you a full two months to experience the product before making your decision.
How to Request a Return
- Email us at
support@dermatiss.com with your order number and a brief description of your experience.
- Our team will respond within 24–48 hours with instructions.
- Depending on your situation, we may ask you to return the product or allow you to keep it — we will confirm this when we respond.
- Once your request is approved, your refund will be processed within 5–7 business days to your original payment method.
Return Conditions
- Requests must be made within 60 days of delivery.
- The product does not need to be unused — we understand you need to try it to know if it works for you.
- Proof of purchase (order number or confirmation email) is required.
- Only purchases made through our official website (dermatiss.com) are eligible. We cannot process refunds for products purchased through third-party sellers.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo of the item. We will send a replacement or issue a full refund at no additional cost to you.
Exchanges
We do not currently offer direct exchanges. If you would like a different product, please request a refund and place a new order.
Non-Eligible Situations
- Requests submitted after the 60-day window.
- Products not purchased directly from dermatiss.com.
- Orders where the delivery address was entered incorrectly by the customer.
Shipping Costs for Returns
If a physical return is required, we will provide a prepaid return label at no cost to you. You will never be charged for returning a Dermatiss product.
Contact Us
Email: support@dermatiss.com
Response time: Within 24–48 hours, Monday to Friday
